Last Updated: September 2026
At VeloraMart, we aim to make delivery simple, reliable and transparent.
This Shipping & Delivery Policy explains how orders placed through VeloraMart.co.uk are processed and delivered. VeloraMart currently delivers to supported addresses within the United Kingdom only.
This policy should be read alongside our Terms of Service and Refunds & Returns Policy.
VeloraMart currently delivers within the United Kingdom.
Available delivery services may depend on your postcode, the products in your order and the courier service available for your location.
At this time, we do not offer international delivery.
If we are unable to deliver to your address, we will notify you and, where payment has already been taken and the order cannot be fulfilled, arrange an appropriate refund.
Once your order has been successfully placed and payment has been confirmed, we will begin preparing it for dispatch.
Order processing may include:
Payment verification
Stock confirmation
Picking and packing
Basic order and quality checks
Preparing the parcel for collection by the delivery provider
Processing times are separate from delivery times.
Orders placed during weekends, bank holidays or particularly busy periods may take longer to process.
Available delivery options and applicable charges will normally be displayed during checkout.
The services available to you may depend on:
Your delivery postcode
Parcel size and weight
Products contained in your order
Courier availability
The delivery option selected at checkout
Please review your delivery details carefully before completing your order.
Delivery charges, where applicable, will be displayed during checkout before payment is completed.
The amount may vary depending on the delivery service, destination within the UK, parcel size, weight or other relevant delivery requirements.
From time to time, VeloraMart may offer free or discounted delivery as part of a promotion. Any applicable conditions will be displayed with the relevant offer.
An estimated delivery timeframe may be provided during checkout or in your order confirmation.
Delivery estimates are provided as guidance and are not guaranteed unless we expressly state otherwise.
Your estimated delivery period begins after your order has been processed and dispatched.
Delivery may occasionally take longer because of circumstances such as:
Severe weather
Courier disruption
High seasonal demand
Bank holidays
Transport disruption
Incorrect or incomplete delivery information
Events outside our reasonable control
We will take reasonable steps to assist where we become aware of a significant delivery problem.
After placing an order, you should receive an order confirmation using the contact details provided during checkout.
Please check the information carefully, particularly your:
Name
Products ordered
Delivery address
Postcode
Contact details
If you notice an error, please contact VeloraMart Customer Support as soon as possible.
We cannot guarantee that delivery details can be changed once an order has entered processing or has been dispatched.
Where tracking is available, you may receive tracking information after your order has been dispatched.
Tracking information may be provided by email, through your customer account or directly by the courier.
Please allow some time after receiving your dispatch confirmation for tracking information to become active.
Not every delivery service necessarily provides detailed tracking information.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that your:
House or flat number is correct
Street name is complete
Postcode is accurate
Contact information is current
If an incorrect or incomplete address causes a parcel to be delayed or returned to us, additional delivery charges may apply where legally permitted and where redelivery is requested.
We will not intentionally charge additional delivery costs where the delivery problem resulted from an error made by VeloraMart.
Depending on the courier, someone may need to be available to receive the parcel.
If nobody is available, the courier may:
Attempt delivery again
Leave the parcel in an appropriate safe place where permitted
Leave it with a neighbour where permitted
Redirect it to a collection point
Provide instructions for arranging redelivery
The exact procedure depends on the courier handling your order.
Please follow any tracking information or delivery instructions supplied by the courier.
Where supported by the courier, you may be able to provide delivery instructions or nominate a safe place.
Please choose a secure and appropriate location.
Any instructions provided directly to a courier may be subject to that courier's own delivery procedures.
Nothing in this section affects responsibility for the goods where UK consumer law provides otherwise.
If delivery cannot be completed because of incorrect address information, repeated unsuccessful delivery attempts or another customer-related issue, the parcel may be returned to us.
If this happens, please contact VeloraMart Customer Support.
Where appropriate, we may arrange redelivery. Additional delivery charges may apply where the failed delivery resulted from incorrect information supplied by the customer and where such charges are permitted.
If a refund is appropriate instead, it will be handled in accordance with our Refunds & Returns Policy and your applicable consumer rights.
Most orders should arrive within the estimated delivery period, but occasional delays can happen.
If your order has not arrived within the expected timeframe, please check your tracking information first where tracking has been provided.
If there is no useful tracking update or the parcel appears significantly delayed, please contact VeloraMart Customer Support with your order number.
We will investigate the issue with the relevant delivery provider where appropriate.
If tracking indicates that your parcel may have been lost, please contact us.
We may need to investigate the delivery with the courier before confirming that a parcel is lost.
Where a parcel is confirmed as lost before delivery, we will provide an appropriate solution in accordance with your rights and the circumstances of the order, which may include a replacement or refund.
Please inspect your order as soon as reasonably possible after delivery.
If your parcel or products arrive damaged, contact us promptly and provide:
Your order number
Details of the damaged product
A description of the problem
Photographs of the product and packaging where reasonably requested
This information helps us investigate what happened and resolve your claim efficiently.
Depending on the circumstances and your statutory rights, an appropriate solution may include a replacement, refund or other remedy.
If an item shown on your order confirmation is missing from your delivery, please contact us as soon as possible.
We may ask you to provide photographs of:
The parcel
Shipping label
Packaging
Products that were received
We will review the order and delivery information and provide an appropriate resolution where the item is confirmed as missing.
If you receive a product different from the one you ordered, please contact us before returning it.
Provide your order number and, where possible, photographs showing the product received.
If we confirm that an incorrect product was supplied, we will provide appropriate return or replacement instructions.
You will not be expected to pay return postage where a product has been incorrectly supplied by VeloraMart, subject to your applicable rights.
We make reasonable efforts to keep product availability information accurate.
Occasionally, an item may become unavailable after an order has been placed.
Where this happens, we may contact you and:
Cancel the unavailable item
Offer an appropriate alternative where suitable
Refund the unavailable product
We will not substitute a materially different product without appropriate communication or agreement.
Some orders may arrive in more than one parcel.
This can happen because of product size, weight, stock location or fulfilment requirements.
Where an order is split into multiple shipments, parcels may arrive at different times.
Where available, separate tracking information may be provided for each parcel.
Certain products may have specific delivery requirements because of their size, weight, contents, age restrictions or other legal or courier requirements.
Where special delivery conditions apply, we will aim to make the relevant information available before or during checkout.
We reserve the right not to dispatch a product where doing so would breach applicable UK law or courier restrictions.
Certain products may legally require age verification.
Where applicable, you must meet the relevant minimum age requirement before purchasing the product.
Our delivery provider may request valid identification when delivering an age-restricted product.
Delivery may be refused where the required age verification cannot be completed.
Where VeloraMart offers products that require particular handling or have limited shelf life, additional delivery conditions may apply.
Customers should follow any storage instructions provided on the product packaging after delivery.
Products requiring delivery conditions that we cannot reasonably support may not be available for purchase.
If you need to change or cancel an order, please contact us as soon as possible.
We will try to accommodate your request where the order has not yet been processed or dispatched.
Once an order has entered the dispatch process, we may not be able to change or stop it.
This does not affect any statutory cancellation rights you may have as a UK consumer.
For further information, please see our Refunds & Returns Policy.
If you wish to return an eligible product after delivery, please follow the procedure set out in our Refunds & Returns Policy.
Please contact us before sending products back so that we can provide the correct return instructions.
Do not send returns to a courier, warehouse or other address unless that return address has been provided or confirmed by VeloraMart.
For consumer orders, responsibility for the goods generally remains with us until they are delivered to you, or to a person identified by you to receive them, subject to applicable UK consumer law.
Nothing in this Shipping & Delivery Policy is intended to exclude or restrict any rights available to you under UK consumer law.
Occasionally, delivery may be affected by events outside our reasonable control.
These may include:
Severe weather
Natural disasters
Transport disruption
Industrial action
Major courier network disruption
Public emergencies
Significant technical failures
Government restrictions
Other exceptional circumstances
Where such an event affects your order, we will take reasonable steps to minimise disruption and communicate with you where appropriate.
This Shipping & Delivery Policy operates alongside your statutory rights as a UK consumer.
Nothing in this policy is intended to exclude, restrict or replace rights available under applicable UK consumer legislation.
Where your statutory rights provide greater protection than this policy, your statutory rights will apply.
If you have questions about delivery or need help with an order, please contact:
VeloraMart Customer Support
Website: VeloraMart.co.uk
Email: [ADD YOUR CUSTOMER SUPPORT EMAIL]
When contacting us about an existing order, please include your order number so we can assist you more quickly.
VeloraMart
UK Online Shopping, Delivered to Your Door.
Last updated: September 2026