Last updated: September 2026
Governing law: England and Wales
Welcome to VeloraMart.co.uk.
These Terms of Service ("Terms") govern your access to and use of the VeloraMart website and the purchase of products through our online store.
Throughout these Terms, "VeloraMart", "we", "us" and "our" refer to the business operating VeloraMart.co.uk. "You" and "your" refer to customers and visitors using our website.
By accessing our website, creating an account or placing an order, you agree to these Terms.
Please read them carefully before making a purchase.
Important: Nothing in these Terms is intended to exclude, restrict or limit your statutory rights as a UK consumer.
VeloraMart is an online retailer serving customers within the United Kingdom.
Our website allows customers to browse and purchase products for delivery to supported UK addresses.
Unless specifically stated otherwise, products available through VeloraMart are intended for sale and delivery within the United Kingdom.
We reserve the right to change the products and services available through our website from time to time.
By using VeloraMart.co.uk, you agree to comply with these Terms and all applicable UK laws.
You must not use our website:
For unlawful or fraudulent purposes.
To interfere with the operation or security of the website.
To transmit malicious software or harmful code.
To attempt unauthorised access to our systems or customer accounts.
To place fraudulent or misleading orders.
To misuse content, product information or other materials published on our website.
We may restrict or suspend access to our website where we reasonably believe these Terms have been breached.
We may update these Terms from time to time to reflect changes to our services, business practices or applicable law.
The latest version will be published on VeloraMart.co.uk together with the date it was last updated.
Changes will not normally affect orders already accepted unless required by law.
Certain features of VeloraMart may allow or require you to create a customer account.
When creating or using an account, you are responsible for:
Providing accurate and current information.
Keeping your account information updated.
Keeping your password confidential.
Taking reasonable steps to prevent unauthorised access to your account.
Please contact us promptly if you believe your account has been accessed without permission.
We may suspend or close accounts where we reasonably suspect fraudulent activity, misuse of our services or a serious breach of these Terms.
Products can be purchased through VeloraMart.co.uk by following our online checkout process.
Before submitting your order, you are responsible for checking:
The products selected.
Quantities.
Product variations where applicable.
Your billing information.
Your delivery address.
Your contact information.
The total price.
After placing an order, you may receive an automated acknowledgement confirming that we have received it.
An acknowledgement of your order does not necessarily mean that your order has been accepted.
A contract between you and VeloraMart is formed when we accept your order and provide confirmation, or otherwise begin fulfilling the order.
We reserve the right to refuse or cancel an order before acceptance where reasonably necessary, including where:
A product is unavailable.
Payment cannot be authorised.
Incorrect pricing or product information has been displayed.
We reasonably suspect fraud.
Delivery cannot be made to the address provided.
We are legally prohibited from supplying the product.
If we cancel an order after taking payment, the relevant amount will be refunded.
All products are subject to availability.
Although we aim to maintain accurate stock information, a product may occasionally become unavailable after you place your order.
If this happens, we may:
Contact you about an alternative where appropriate.
Remove the unavailable product from your order.
Cancel the affected item.
Provide a refund for the unavailable product.
You will not be charged for products that we cannot supply.
We take reasonable care to ensure that product descriptions, specifications, images and other information displayed on VeloraMart.co.uk are accurate.
However, product packaging, colours, labels or appearance may occasionally differ slightly from website images because of manufacturer updates, screen settings or packaging changes.
Where applicable, customers should check the actual product packaging for important information such as:
Ingredients
Allergens
Safety information
Usage instructions
Warnings
Storage requirements
Manufacturer information
Nothing in this section affects your statutory rights where goods are faulty, misdescribed or otherwise do not conform to the contract.
Unless otherwise stated, prices displayed on VeloraMart.co.uk are shown in British Pounds Sterling (GBP).
Prices applicable to your order will normally be those displayed when you submit the order.
Delivery charges, where applicable, will be displayed during checkout before you complete your purchase.
We may change product prices at any time, but changes will not normally affect orders that we have already accepted.
Although we take reasonable care when displaying prices, errors may occasionally occur.
If we discover an obvious pricing error before accepting your order, we may contact you and give you the option to:
Continue with the order at the correct price; or
Cancel the affected product or order.
Where an order is cancelled because of a pricing error and payment has already been taken, the relevant amount will be refunded.
Payment must be made using one of the payment methods available at checkout.
Depending on the options available on VeloraMart.co.uk, payments may be processed through third-party payment providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Orders may be delayed or cancelled where payment cannot be authorised or where additional security verification is reasonably required.
VeloraMart currently provides delivery to supported addresses within the United Kingdom.
Available delivery methods, estimated delivery times and charges will be shown during checkout where applicable.
You are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if you notice an error in your delivery details.
Once an order has entered the dispatch process, we may not be able to change the delivery address.
Any delivery dates or timeframes provided by VeloraMart are estimates unless expressly stated otherwise.
Occasional delays may occur because of circumstances outside our reasonable control, including:
Courier disruption.
Severe weather.
Public holidays.
Transport disruption.
Unexpected demand.
Technical problems.
Events beyond our reasonable control.
Where a significant delay occurs, we will take reasonable steps to provide appropriate information or assistance.
Your statutory rights regarding delivery remain unaffected.
For consumer orders, responsibility for the products generally passes to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable UK consumer law.
Ownership of products passes in accordance with applicable law once the relevant payment and delivery requirements have been satisfied.
Please contact VeloraMart as soon as possible if you wish to cancel an order.
Where an order has not yet entered processing or dispatch, we will try to accommodate your request.
If your order has already been dispatched, cancellation may need to be handled as a return.
Nothing in this section limits your statutory cancellation rights.
For many online purchases, UK consumers have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel their purchase within 14 days without giving a reason.
Generally, the cancellation period begins when you, or someone nominated by you, receives the goods.
Where the cancellation right applies, you must tell us that you wish to cancel within the applicable cancellation period.
After notifying us, you must return the relevant goods within the period required by applicable law.
Certain products may be exempt from the statutory cancellation right, including some:
Perishable products.
Personalised or custom-made products.
Sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
Goods that become inseparably mixed with other products after delivery.
Other products excluded under applicable consumer legislation.
Your statutory rights concerning faulty or misdescribed products are separate from your right to change your mind.
In addition to any statutory rights that apply, VeloraMart's Returns & Refunds Policy explains the conditions under which eligible products may be returned.
Where a change-of-mind return is accepted, products should normally be:
Unused.
Undamaged.
In their original condition.
In their original packaging where reasonably applicable.
Complete with accessories or components originally supplied.
Please contact us before returning a product so that we can provide the appropriate return instructions.
For eligible change-of-mind returns, you may be responsible for return postage costs unless otherwise stated or required by law.
Please inspect your order after delivery.
If you receive a product that is:
Damaged.
Defective.
Incorrect.
Missing from your order.
Not as described.
please contact VeloraMart Customer Support as soon as reasonably possible.
We may request photographs or other information to help us investigate the problem.
Under the Consumer Rights Act 2015, goods supplied to consumers must meet applicable legal requirements, including being of satisfactory quality, fit for purpose where applicable and as described.
Depending on the circumstances and your statutory rights, remedies may include repair, replacement, price reduction or refund.
Nothing in our Returns & Refunds Policy limits these statutory rights.
Certain products may not be eligible for change-of-mind returns because of their nature.
These may include:
Perishable goods.
Fresh or temperature-sensitive products.
Personalised products.
Custom-made products.
Sealed personal care or hygiene products once opened.
Certain cosmetics once unsealed.
Products that cannot safely or hygienically be resold after opening.
This does not remove your statutory rights where a product is faulty, damaged, misdescribed or otherwise does not conform to the contract.
Approved refunds will normally be returned to the original payment method.
The time required for the funds to appear in your account may depend on your bank or payment provider.
Where you exercise a statutory cancellation right, refunds will be handled within the timescales required by applicable UK consumer law.
We may be entitled to make certain deductions where permitted by law, for example where returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Certain products may only legally be purchased by customers who meet a minimum age requirement.
Where applicable, you confirm that you meet the legal age requirement when purchasing an age-restricted product.
We or our delivery partners may request proof of age.
We reserve the right to refuse or cancel an age-restricted sale where appropriate age verification cannot be completed.
Content available on VeloraMart.co.uk, including text, graphics, product descriptions, photographs, logos, website design and other materials, may be owned by VeloraMart, licensed to us or belong to the respective rights holder.
Content is provided primarily to enable customers to browse and purchase products.
You must not reproduce, distribute, commercially exploit, scrape or systematically extract website content without permission where such use would infringe our rights or those of another rights holder.
Product names, company names, logos and trademarks belonging to third parties remain the property of their respective owners.
The appearance of third-party brands on VeloraMart.co.uk is generally for the purpose of identifying products offered for sale.
Unless expressly stated, displaying a third-party trademark does not necessarily mean that VeloraMart is affiliated with, sponsored by or endorsed by the relevant brand owner.
Where VeloraMart allows customers to submit reviews, photographs, feedback or other content, you are responsible for ensuring that your submission is lawful and does not infringe another person's rights.
You must not submit content that is fraudulent, defamatory, threatening, unlawful, misleading or infringes intellectual property rights.
Where you submit content for publication on our website, you grant us permission to use that content for operating, promoting and improving VeloraMart, subject to applicable law.
We reserve the right to moderate or remove customer content where reasonably necessary.
You must not use VeloraMart.co.uk to:
Commit or facilitate fraud.
Place orders using stolen payment information.
Attempt unauthorised access to accounts or systems.
Introduce viruses, malware or harmful software.
Interfere with website operation.
Scrape or systematically extract our catalogue without permission.
Impersonate another person.
Provide deliberately false information.
Violate applicable UK law.
We may restrict access, cancel orders or take other appropriate action where misuse is reasonably suspected.
VeloraMart may use third-party providers to operate parts of our service, including:
Shopify.
Payment processors.
Delivery companies.
Hosting and technology providers.
Analytics services.
Customer service systems.
The availability and operation of third-party services may be subject to their own terms and policies.
Nothing in these Terms excludes any responsibility that VeloraMart is legally required to retain.
Your use of VeloraMart.co.uk is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, share and protect personal information.
Where applicable, personal information is processed in accordance with UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
VeloraMart.co.uk may use cookies and similar technologies for essential website functionality, preferences, analytics and marketing.
Where required, we will request your consent before using non-essential cookies.
Further information is available in our Privacy Policy and/or Cookie Policy.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Liability for defective products where applicable.
Your statutory consumer rights.
Any other liability that cannot legally be excluded.
Where permitted by law, VeloraMart will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control.
If you are purchasing products as a consumer, these Terms do not limit the legal protections available to you under UK consumer law.
We will not be responsible for delays or failures caused by events outside our reasonable control.
These may include severe weather, natural disasters, industrial disputes, transport disruption, major telecommunications failures, cyber incidents, government action or significant disruption affecting our delivery providers.
Where such an event materially affects an order, we will take reasonable steps to communicate with affected customers and fulfil our obligations as required by law.
You may stop using VeloraMart.co.uk at any time.
We may suspend or terminate an account where reasonably necessary, including where:
These Terms have been seriously breached.
Fraudulent activity is suspected.
The website or services are being misused.
We are required to do so by law.
Termination does not affect rights or obligations that arose before termination.
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you live in Scotland or Northern Ireland, you may also have rights to bring proceedings in the courts applicable to where you live.
Nothing in these Terms removes any mandatory rights available to UK consumers.
We want to resolve problems fairly and promptly.
If you have a complaint concerning an order, product or our service, please contact VeloraMart Customer Support and provide:
Your name.
Order number, where applicable.
Details of the issue.
Any supporting photographs or information.
We will review your complaint and aim to provide an appropriate response as soon as reasonably possible.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision later.
These Terms, together with policies expressly incorporated into them, form the agreement governing your use of VeloraMart.co.uk and purchases made through our website.
Relevant policies may include our:
Privacy Policy.
Refunds & Returns Policy.
Shipping/Delivery Policy.
Cookie Policy, where applicable.
Nothing in this section excludes representations or rights that cannot legally be excluded.
If you have questions about these Terms, an order or any VeloraMart service, please contact us:
VeloraMart
Website: VeloraMart.co.uk
Customer Support Email: [ADD YOUR EMAIL]
Business/Correspondence Address: [ADD YOUR UK BUSINESS ADDRESS]
For returns and refunds, please refer to our Refunds & Returns Policy before sending products back.
Last updated: September 2026
These Terms of Service apply to the use of VeloraMart.co.uk and purchases made through our UK online store.